Air Travel Tips for Wheelchair or Scooter Users
by Carol Randall
Reprinted with permission

When you make your reservation:

• Make your reservation as far in advance as possible.
• Tell the reservation clerk that you are traveling with a wheelchair or scooter. Inform the reservation clerk if you need boarding assistance, or an aisle chair to get to your seat. An aisle chair is a high-backed narrow wheelchair designed to fit down the aisle of an airplane. It is used to assist passengers who cannot walk.
• If you are able to use a standard airplane restroom but are unable to walk, request that an aisle chair also be available on your flight.
• Always confirm your requests 48 hours prior to departure.
• Request an aisle seat with a lift-up armrest (if available), as it makes transferring easier.

When you get to the airport:

• Arrive early.
• Check your chair or scooter at the boarding gate (no sooner), and request it be brought to you at your arrival gate.
• It is suggested you use gel-filled or foam-filled batteries in your scooter or power chair because they are not required to be removed for transport (acid-filled batteries are required to be removed). Carry the paperwork on the batteries with you in case any questions arise.
• Your folding wheelchair can be stowed in the on-board coat closet. There is usually only room for one wheelchair and it is available on a first-come, first-served basis, so arrive early to make your request.
• Make sure your name and address is on your equipment, and that it has a gate delivery tag if it is being stowed below.
• For damage control, tape clear disassembly instructions on all scooters or power chairs. This includes battery disconnection instructions, along with instructions for any other disassembly required for transport. Remember, even if you are available to give instructions to the crew at your departure airport, the crew at your arrival airport didn't see how your equipment came apart.
• Another way to protect an electric wheelchair from damage during air travel is to carry on all removable parts, and wrap the entire base of the chair with plastic wrap. This helps prevent scratches and dings. It also encapsulates the wires so nothing gets unplugged. Place a sticker on the batteries to indicate that they are sealed gel-filled batteries.
• If you need assistance transferring to the airplane seat, take responsibility for yourself and tell the staff how to help you. Yes, they should be trained, but you are always safer if you don't assume anything.
• Before landing remind the flight attendant that you will need your equipment brought to the gate, so they can radio ahead to make arrangements.
• If you have any problems or your equipment is damaged, ask to speak to the "Complaint Resolution Officer" (CRO).
• If you are traveling with a scooter or power chair, make sure you arrange for transportation that can accommodate your equipment at your destination.

The key to a safe and comfortable trip is planning. If you don't want to deal with all these details, consider using a travel agent that is experienced in trip planning for travelers with physical limitations. If you only need a scooter or wheelchair for distance, you may prefer to rent one at your destination for a day or the entire trip. Many theme parks and other attractions that require a lot of walking also have scooters or wheelchairs available for rent or loan.

Carol Randall is the co-owner of Access-Able Travel Source, a free Internet information service for travelers with disabilities, located at http://www.access-able.com.
Carol can be reached at:
P.O. Box 1796
Wheat Ridge, CO 80034
(303) 232-2979
Fax: 303-239-8486
Email: carol@access-able.com

Editor's note: If you're planning to rent a scooter at your destination, locate vendors in advance and make arrangements from home by phone so you can have the equipment waiting for you at the airport, or at least reserved for you to pick up. That way you won't have to use your vacation time to hunt down a rental, which can get very complicated in a foreign country.